Privacy Policy

This is the privacy policy of Man With A Van. It explains what personal information we collect, why we collect it, how we use and share it, and how you can access, correct, or request deletion of your information. It applies to our website, our mobile app, our online booking and quoting tools, and any features that connect to Meta platforms (such as Facebook, Instagram, Messenger, and WhatsApp).

We handle personal information in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

Before you publish: replace the bracketed placeholders below with your real details — registered entity name, ABN, registered address, contact email, and the live URL where this page is hosted. Meta requires the privacy policy URL to be public, clearly marked as a privacy policy, reachable by Meta's crawlers, and not geo-blocked.

Who we are

In this policy, "we", "us", and "our" refer to [Man With A Van Pty Ltd, ABN [INSERT ABN]], located at [INSERT REGISTERED ADDRESS, Abbotsford, Victoria, Australia].

We are the entity responsible for the personal information described in this policy. This is our own privacy policy and not that of any other company.

What information we collect

We collect the following kinds of personal information, either directly from you or automatically when you use our services.

Information you give us directly:

Contact and identity details — your name, email address, phone number, and the pickup and delivery addresses for your move.
Booking and job details — the date, time, items being moved, access notes, and any special instructions you provide.
Payment information — billing details needed to process payment. Card details are handled by our third-party payment provider and are not stored by us.
Communications — messages, enquiries, reviews, and feedback you send us by email, phone, web form, social media, or chat.

Information we collect automatically when you use our website or app:

Device and technical information — IP address, browser type, operating system, device identifiers, and app version.
Usage information — pages and screens you view, the links and buttons you select, the dates and times of your visits, and the website that referred you.
Location information — approximate location derived from your IP address, and (only with your permission) more precise device location to help with pickup, delivery, and routing.
Cookies and similar technologies — small files and identifiers used to keep you signed in, remember your preferences, measure website performance, and support advertising. You can control cookies through your browser settings.

Information we receive from Meta and other third parties:

If you choose to interact with us through a Meta platform — for example by logging in with Facebook, contacting us via Messenger or WhatsApp, or responding to one of our Facebook or Instagram lead or advertising forms — we may receive information that you have permitted Meta to share with us. Depending on the permissions you grant, this may include your name, profile picture, email address, phone number, and the content of messages you send us. We only receive this information with your consent, and we use it only for the purposes described below.

We may also receive information from service providers who help us run our business, such as analytics, advertising, payment, and review platforms.

How we use your information and why

We process your personal information for the following purposes:

To provide our removalist services — to prepare quotes, confirm and manage bookings, coordinate crews and vehicles, complete your move, and process payment.
To communicate with you — to respond to enquiries, send booking confirmations and reminders, provide customer support, and follow up on feedback or complaints.
To operate and improve our website and app — to keep them secure and working correctly, understand how they are used, and improve our services.
To market our services — to send you promotions, offers, and updates where you have asked to receive them or where the law otherwise allows, and to show and measure advertising on Meta platforms and elsewhere. You can opt out of marketing at any time.
To meet our legal and operational obligations — to keep records, manage risk, prevent fraud, resolve disputes, and comply with applicable laws.

Where we rely on your consent — for example for precise location, certain cookies, or marketing — you can withdraw that consent at any time.

We do not sell your personal information. We share it only as needed to run our business and provide our services, including with:

Our team and contractors who carry out your move.
Service providers who support us — including payment processors, IT and hosting providers, analytics and advertising platforms, and customer communication tools — who are permitted to use your information only to provide services to us.
Meta Platforms — when you interact with us through Facebook, Instagram, Messenger, or WhatsApp, or when we run and measure advertising. Meta's own handling of your information is governed by Meta's privacy policy.
Authorities and advisers — where required or permitted by law, or to protect our rights, property, or safety, or those of others.

Some of these providers may store or process information outside Australia. Where that happens, we take reasonable steps to ensure your information is handled consistently with this policy and the Australian Privacy Principles.

How long we keep your information

We keep personal information only for as long as we need it for the purposes described in this policy, or for as long as the law requires us to. When we no longer need it, we take reasonable steps to delete or de-identify it.

How you can request deletion of your data

You can ask us to delete the personal information we hold about you at any time.

To request deletion, email us at [privacy@manwithavan.com.au] with the subject line "Data Deletion Request", or write to us at the postal address above. Please tell us enough to identify you — for example the name, email, or phone number associated with your booking, or the Meta account you used to contact us.

We will action your request within a reasonable time and let you know once it is done. We may need to keep certain information where the law requires us to (for example, records needed for tax or dispute purposes); if so, we will tell you what we have kept and why.

If you used Facebook Login to connect to us, you can also remove our app's access at any time through your Facebook settings (Settings → Settings & Privacy → Apps and Websites), which stops further data sharing.

Your other privacy rights

You can also ask us to:

give you access to the personal information we hold about you; and
correct any information that is inaccurate, out of date, or incomplete.

Keeping your information secure

We take reasonable steps to protect your personal information from loss, misuse, and unauthorised access, including access controls, secure storage, and encryption in transit where appropriate. No method of transmission or storage is completely secure, but we work to protect your information and respond promptly to any issues.

Children

Our services are intended for adults. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will delete it.

Changes to this policy

We may update this policy from time to time. When we do, we will change the "Last updated" date above and post the revised policy at this URL. Significant changes will be communicated where appropriate.

How to contact us

If you have any questions, requests, or complaints about your privacy or this policy, contact us at:

Email: [privacy@manwithavan.com.au]
Phone: [03 9417 3443]
Post: [Man With A Van Pty Ltd, PO Box 1122 Richmond North, Abbotsford VIC, Australia]

If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au or 1300 363 992.